ICON Information Consultants
- Nationwide experience, local expertise.
- Ethical, transparent, and cost-effective.
- Industry specific talent community specialization.
- Over 20 years of human capital consulting experience.
Founded in 1998, Houston-based ICON Information Consultants has more than 3,250 employees in 50 states and across Canada providing services to a variety of clients, across all industry sectors. The ICON group of companies offers a portfolio of consulting and professional services. Our consultants have unique perspectives on business challenges that allow us to deliver consistent results for managing and deploying technology solutions. ICON is an award-winning, women-owned and WBENC certified business with over $300 million in revenue and $3.5 billion in accumulative sales since 1998.
As a certified Women’s Business Enterprise (WBE) in both the U.S. and in Canada, ICON has been recognized as an outstanding, award-winning company on a local and national level. ICON has gained its superior reputation by being customer service driven, responsive, thorough, and ethical. We have created a company culture that sets a new standard for customer service and are committed to providing the highest value to both our clients and our consultants through price, performance, and quality. Our Recruiters and Sales Teams are considered experts in their field, providing the highest quality consultants and practical, cost-effective staffing solutions. It is our goal to develop lasting relationships with both our clients and our consultants to continue to exceed expectations in a dynamic marketplace.
ICON’s Supplier Diversity Program covers our service area across the U.S. and Canada, and is overseen by ICON’s Founder and CEO, Pamela O’Rourke. Pamela firmly believes that supporting other women in business is imperative, as she has encountered the glass ceiling first hand, and pushed through it to ensure that she remains at the top of our clients’ lists. ICON utilizes an active supplier diversity program that requires the use of Minority/Women Business Enterprise companies whenever possible.
Through Pamela’s participation with organizations such as WIPP, WBENC, WBCS and C200, she has provided sponsorship at conferences, retreats, business fairs, and industry events. Pamela has also contributed over $750k in sponsorships to WBE events over the last 10 years. As a well-known member within WBE circles, Pamela is regarded as a generous, loyal, and steadfast supporter of her fellow women entrepreneurs.
Workplace Health and Safety
Icon Information Consultants has an incredible health, safety, and environmental (HSE) record. We have ingrained in our team a strong safety culture. The safety of our employees and our clients is of the utmost importance on any job and in any situation. When it comes to safety, ICON is determined to always meet or exceed industry standards and client expectations. We believe an effective safety and loss prevention program is the cornerstone of good operating practice and we hold onboarding training and annual refresher safety training so that all workers understand good safety practices. Due to the variety of industries that we support, we understand that some of our clients will have specific safety policies and procedures that all people on their site will be required to follow. We are used to supporting these programs and upon request, can incorporate any training as required into our onboarding processes.
Pamela O’Rourke, Founder and CEO
When Pamela initially formed the company in 1998, she was the sole employee. However, with her entrepreneurial spirit and understanding of how to grow a business, Pamela grew ICON into a thriving organization with thousands of employees across the United States and Canada.
With more than 15 years of IT knowledge and experience, Pamela has performed all aspects of client integration, network engineering, infrastructure, project management, application development, training and documentation. She earned her BBA in Information Systems and Management from the University of Houston. Consequently, she is able to understand the client’s needs and match qualified technical consultants accordingly, significantly increasing the success of the business.
Named as an Ernst & Young “Entrepreneur of the Year®”, Pamela thrives on being a mentor and leads by example. She believes that giving back is an important strategy; one which she demonstrates through her continuous support of women-owned companies. Pamela is a past National Board Member of Women Business Enterprise National Council (WBENC) and a past Board Member for Women’s Business Council-Southwest (WBCS). She is a current board member of Women Impacting Public Policy (WIPP) and University of Houston Board of Visitors. In addition, Pamela is a member of Committee of 200 (C200).
In her free time, Pamela enjoys cheering on her alma mater’s Cougars.
Tim O’Rourke, Managing Director
With more than 20 years of IT consulting and human capital experience, Tim serves as the Managing Director of ICON. He has a deep understanding of business consultancy and staffing which brings a fresh perspective to our clients’ complicated business problems. Tim holds his BS in Electrical Engineering from the University of Houston. He spent more than 10 years with Lyondell/Equistar providing the organization with support and solutions. His process engineering background has resulted in documented repeatable procedures that have been key in creating operational efficiencies, effectiveness, and accuracies. Of course, Tim never stops assessing how ICON operates and how innovation can improve the client experience. Tim’s dedication to remaining innovative exemplifies his commitment to the “ICON way”.
Konrad Novicke, COO
Konrad Novicke, ICON’s COO, holds his BBA in Accounting from the University of Houston. As an 18-year ICON veteran, Konrad started out as an ICON Accounting Clerk, moving up to Operations Manager, and finally, Chief Operating Officer. His tenure and promotion history give him a unique understanding of the business and the industry. He oversees the day-to-day ICON operations, including business control, business services, accounting, risk and internal audits, insurance, and tax functions. His expertise in accounting and payroll software platforms has resulted in greater efficiencies across the organization. Through his leadership, Konrad aligns and enhances business performance; delivering insight, strategic planning, departmental operational synergies, and financial management services.
Pamela O’Rourke, Founder and CEO, is a strong believer in giving back to her community. As a successful entrepreneur, she believes that her education was the foundation for her success. ICON supports students through funding scholarships, hosting campus educational events, and providing internship opportunities at ICON Consultants where she personally mentors the interns. A number of permanent employees started out as interns through the program!
ICON also encourages employees to give back. Pamela’s enthusiasm for helping our community is contagious and ICON staff shares her passion. From holiday canned food and toy drives to volunteering at local animal shelters and other services, and across all levels in the company, ICON employees use their free time to lend a hand to those less fortunate.
Awards & Notable Recognition
Some of ICON’s most notable recognitions across its diverse client-base include VMSA Most Charitable Supplier 2019, Waste Management: Professional/Administrative Supplier of the Year (2018, 2016), Exelon: Diversity and Inclusion Honor Role (2017), NRG: Supplier of the Year – Diversity (2015), WBEA Supplier of the Year (2014) nominated by CenterPoint Energy, and Shell: Outstanding Supplier (2003)
Assist our customers in optimizing their total workforce, through sourcing the best talent and delivering fully managed project based solutions, while providing ethical, strategic, and cost-effective results, regardless of our customers’ geographic location.
To free our customers from the stress of finding and sourcing the best talent, with integrity and ethics, and value for money, all the while ensuring that our candidates receive the best job search experience available.
ICON employees are focused on the customers, this focus shows in our employees having a very strong work ethic. The culture is based upon:
- Client Focused
- Team Work
HBJ releases that ICON Information Consultants, LP, has earned the top spot as the largest women-owned business in the area for three consecutive years.
C200 presents the Entrepreneurial Champion Luminary award to Pamela Chambers O’Rourke of ICON Information Consultants, LP.
The Women Presidents’ Organization (WPO), in partnership with American Express, today released the 10th annual ranking of the 50 Fastest-Growing Women-Owned/Led Companies, showing ICON Information Consultants ranked number 37 in the nation.
The Women's Business Enterprise National Council (WBENC) proudly celebrates their 20th Anniversary year by recognizing an exclusive group of WBENC-Certified women business owners known as Women of Distinction, which includes Pamela Chambers O’Rourke.